Give customers a positive impression of yourself and your organisation
URN: ASTPSSF3
Business Sectors (Suites): Supporting Public Services (PSSF)
Developed by: Asset Skills
Approved on:
15 Oct 2011
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
15 Oct 2011
Validity
Current
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Administration, Business, Administration and Law, Customer Service Occupations, Sales and Customer Services Occupations
SOC Code
4159
Keywords
Impression, Image, Behaviours, Processes, Customer, Organisation, Service, Communicating