Sell footwear, leathergoods, care and ancillary products

This standard is about selling footwear, leathergoods and care and ancillary products to customers.

This includes establishing customer requirements, presenting the range of options, helping customers to make their choice, offering complementary care and ancillary products, making sure customers are happy with product selection, packaging products and completing sales.

This standard is for anyone who works in a retail environment which focusses on the sale of footwear, leathergoods, care or ancillary products.

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1. obtain information from customers' about their requirements at appropriate times
2. present options that meet customer requirements from available products
3. offer guidance to help customers select product options when requested
4. offer care and ancillary products that complement footwear and leathergoods options when appropriate
5. check that customers are happy with all chosen products before processing sales
6. pack bought products in a way that protects them and meets customers' requirements
7. operate payment equipment in line with manufacturers' instructions
8. prepare, check and issue receipts in line with the organisation's procedures
9. comply with written instructions relating to selling footwear and leathergoods
10. complete required forms, records and other documentation
11. work to legal requirements, standards and regulations, policies, procedures and professional codes at all times

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1. how to establish customers' requirements, budget and preferences
2. the product range and prices including care and ancillary products
3. the compatibility of care and ancillary products with the materials used in construction of available footwear  and leathergoods
4. current and future availability
5. the purposes to which customers may put products
6. stock control and tracking methods
7. packaging techniques to protect products
8. the organisation's policies about ethical production and sustainability
9. the effects of wastage on operations and sustainability
10. how to take payments by all the methods accepted by the organisation
11. actions to take if transactions are refused
12. behaviour which will encourage customer to visit again
13. the organisation's rules, codes, guidelines and standards
14. statutory responsibilities under health and safety and environmental legislation and regulations
15. common hazards in the work area and workplace procedures for dealing with them

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5

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30 Mar 2025

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Current

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Original

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Creative Skillset

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SKSFS5

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Crafts, Creative Arts and Design, Footwear Specialist, Sales Related Occupations, Textile and Garment Trades

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5419

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Customer; footwear; leathergoods; products; stock; tracking

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