Identify and seek assistance when accidents and emergencies occur in a retail organisation

This standard is about identifying the types of accident and emergency that can happen, seeking assistance and acting within the limits of responsibility given to you by your retail organisation.

This standard is for all staff.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

• Identify and seek assistance when accidents and emergencies occur in a retail organisation

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1. notice and correctly identify accidents and emergencies
2. seek assistance promptly and in the most suitable way for accidents and emergencies following your workplace procedures
3. follow your workplace procedures for preventing further injury while waiting for help to arrive
4. act within the limits of your responsibility and authority when accidents and emergencies arise
5. follow instructions given by senior staff and the emergency services

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1. how to identify the types of accidents and emergencies that tend to happen in your workplace and why they happen
2. how to seek assistance in the event of accidents or emergencies
3. the actions that can safely and usefully be taken while waiting for help to arrive
4. why not to take on more responsibility than you are authorised to do when accidents and emergencies happen, including:
   • personal safety
   • relevant legislation considerations
   • your workplace procedures

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3

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2030

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Current

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Original

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Skillsmart Retail

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SSR.E102

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Elementary Occupations, Elementary Sales Occupations, Owner/Manager, Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers, Team Leader

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7111

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Retailing; retailers; identifies; identifying; spots; spotting; determines; determining; reports; reporting; accidental; emergency; health; safety; alerts; alerting; responds; responding

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