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Suite: NOS for Operational Delivery Contact Centre roles (Government Skills)

Title Suite(s) Originator Suite
Establish strategic direction in line with political priorities for the public sector 1 Government Skills
Map the environment in which your organisation operates 1 Government Skills
Analyse, interpret and synthesise data and research findings to inform social marketing strategy 1 Government Skills
Plan, manage and evaluate social marketing research programmes 1 Government Skills
Develop and define segments with target groups to inform social marketing strategies 1 Government Skills
Develop a strategic business plan for your organisation 1 Government Skills
Improve organisational performance 1 Government Skills
Design policy 1 Government Skills
Put the strategic business plan into action 1 Government Skills
Design and test operational delivery business process 1 Government Skills
Develop the culture of your organisation 1 Government Skills
Select suppliers through a tendering process 1 Government Skills
Outsource business processes 1 Government Skills
Develop, maintain and evaluate business continuity plans and arrangements 1 Government Skills
Co-ordinate communications functions and the dissemination of the organisation’s communications 1 Government Skills
Ensure compliance with legal, regulatory, ethical and social requirements 1 Government Skills
Plan the workforce 1 Government Skills
Recruit, select and keep colleagues 1 Government Skills
Manage the induction of staff 1 Government Skills
Provide learning opportunities for colleagues 1 Government Skills

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