Document 16 of 16 Occupational Standards
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Support Customer Service Improvements
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Unit 37COS.pdf
(pdf: 24k) - English version
Overview:
This unit sits within the Customer Service Theme of Development and Improvement. This Theme covers activities and approaches that play a vital part in customer service by seeking and implementing improvements and developments
Organisations change the way they deliver service to their customers because customer expectations rise and because other organisations improve the services they offer. Often the most important ideas about how to improve customer service come from people dealing directly with customers.
Your job involves delivering customer service. If your organisation has decided to make changes, it is your job to support them and to present them positively to your customers. Also, by listening to customer comments you may have your own ideas about how the service you deliver could be improved.
This unit is all about how you provide support for changes that your organisation has introduced. In addition, it covers how you present your own ideas for improvements to someone in your organisation who can authorise trying out the change.
Keywords:
Support Customer Service Improvements
Version number:
1
Creation date:
03/02/2010
Other Suite(s) NOS appears
in:
Referenced Record
This standard has been based on (references) the record:
Document 16 of 16 Occupational Standards
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