Document 15 of 16 Occupational Standards
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Deliver Reliable Customer Service
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Unit 21COS.pdf
(pdf: 23k) - English version
Overview:
This unit sits within the Customer Service Theme of Delivery. This Theme covers Customer Service behaviours and processes that have most effect on the customer experience during Customer Service delivery
This Unit is all about how you deliver consistent and reliable service to customers. As well as being good with people, you need to work with your organisation’s service systems to meet and, wherever possible, exceed customer expectations.
In your job there will be many examples of how you combine your approach and behaviour with your organisation’s systems. You need to prepare for each transaction with a customer, deal with different types of customers in different circumstances and check that what you have done has met customer expectations.
To meet this standard you have to deliver excellent customer service over and over again.
Keywords:
Deliver Reliable Customer Service
Version number:
1
Creation date:
03/02/2010
Other Suite(s) NOS appears
in:
Referenced Record
This standard has been based on (references) the record:
Document 15 of 16 Occupational Standards
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