(Figures in brackets indicate the number of records for that category)

Title	Suite(s)	Originator Suite
Unit WRV1: Make sure your actions contribute to a positive and safe working culture	1	Prevention and Management of Work-Related Violence (Council for Administration)
Unit WRV 2: Protect yourself from the risk of violence at work	1	Prevention and Management of Work-Related Violence (Council for Administration)
Unit WRV3: Identify, assess and review the risk of violence to workers	1	Prevention and Management of Work-Related Violence (Council for Administration)
Unit WRV4: Develop effective policies and procedures for minimising the risk of violence to workers and review their effectiveness	1	Prevention and Management of Work-Related Violence (Council for Administration)
Unit WRV5: Implement policy and procedures to reduce the risk of violence at work	1	Prevention and Management of Work-Related Violence (Council for Administration)
Unit WRV6: Promote a safe and positive culture in the workplace	1	Prevention and Management of Work-Related Violence (Council for Administration)
Unit WRV7: Resolve and evaluate work-related violent incidents	1	Prevention and Management of Work-Related Violence (Council for Administration)
Unit WRV8: Support individuals involved in violent incidents at work	1	Prevention and Management of Work-Related Violence (Council for Administration)
Unit WRV9: Investigate and evaluate incidents of violence at work	1	Prevention and Management of Work-Related Violence (Council for Administration)
Unit WRV10: Make sure communication is effective following an incident of violence at work	1	Prevention and Management of Work-Related Violence (Council for Administration)
Unit WRV11: Develop and maintain an effective management information system for incidents of violence at work	1	Prevention and Management of Work-Related Violence (Council for Administration)
Identify opportunities to maintain and increase revenue	1	Marketing and Sales Standards for non-specialists (Council for Administration)
Research Customer Needs	1	Marketing and Sales Standards for non-specialists (Council for Administration)
Prioritise Your Target Customer	1	Marketing and Sales Standards for non-specialists (Council for Administration)
Focus your resources upon those marketing activities offering the best return	1	Marketing and Sales Standards for non-specialists (Council for Administration)
Plan Your Selling Activities	1	Marketing and Sales Standards for non-specialists (Council for Administration)
Manage Marketing and Sales Budgets	1	Marketing and Sales Standards for non-specialists (Council for Administration)
Target and Promote your products/services effectively	1	Marketing and Sales Standards for non-specialists (Council for Administration)
Make sure that your customers can access your products and services	1	Marketing and Sales Standards for non-specialists (Council for Administration)
Plan and monitor the work of sales teams	1	Marketing and Sales Standards for non-specialists (Council for Administration)

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